Live Arrival Guarantee
We guarantee live plants will arrive alive and in reasonable condition.
To Qualify
You must:
- Contact us within 2 hours of confirmed delivery
- Provide clear photos of: the plant(s), packaging, and shipping label
Resolution Options
Approved claims may receive:
- Replacement plant
- Store credit
- Refund (case-by-case)
Exclusions
This guarantee does not cover:
- Carrier delays
- Extreme weather after delivery
- Improper plant care
- Missed delivery attempts
- Incorrect shipping addresses
Contact us with any questions.